Refund policy

Returns/ Refunds

Online returns

Email info@shop-paiya.com with your order number and reason for the return. We’ll reply as soon as possible.

In-person returns

Available Wednesday–Saturday, 11:00 AM–5:00 PM.

Return windows

Refunds: Returns must be received within 7 days of delivery to be eligible for a refund (refunds will be issued minus shipping fees).

Exchanges: Exchanges may be made within 14 days of delivery.

Items returned after 7 days are eligible for store credit only

Pre-Order

Pre-order items can be returned for store credit only

Final sale

All sale items and accessories are final sale and cannot be returned or exchanged.

Return shipping and exchanges

Customers are responsible for return shipping costs.

If you want to exchange for a different size or style, we recommend placing the new order right away to avoid it going out of stock. Once we receive your returned item, we will issue the refund for the returned item.

Paiya is not responsible for lost or untraceable returns
Please use a carrier that provides tracking

Return address
Paiya
5714 Kennett Pike
Suite I 
Wilmington, DE 19807

Return eligibility Items must be returned in the same condition received:

Unworn and unwashed
Original tags still attached
No stains (including makeup or spray tan)
Scent-free (no perfume or deodorant)
In the original poly bag for online orders

Questions? Email info@shop-paiya.com and include your order number.